Access challenges remain three months since cyclone Debbie

Crawford teams continue to work their way through a portion of the approximately 58,000 claims which have been identified by Insurance Council of Australia’s latest update on 3rd July

Flooded creek in Queensland from ex tropical cyclone Debbie

News reports in Australia three months after Cyclone Debbie flooded a 2100km stretch of coastline have shown how damaged infrastructure is still causing huge disruption in the area.

Roads and transport links have been particularly badly affected by flooding, with local broadcaster ABC News highlighting problems where impassable stretches of highway may seriously impact the tourism economy and associated industries.

Crawford teams continue to work their way through a portion of the approximately 58,000 claims which have been identified by Insurance Council of Australia’s latest update on 3rd July. Andrew Bart, CEO Asia Pacific at Crawford & Company, says the scale and geographical challenges of responding to such wide area damage cannot be under estimated.

“The cyclone itself was followed by an intense, slow moving tropical low pressure system which caused an extraordinary amount of rain. It smashed records with one town Sarina in Queensland receiving a phenomenal 1.3 metres of rain in just four days. 

crawford_img_9474_Andrew_Bart_medium

Bart: “a significant number of claims yet to be fully resolved”

“From a claims perspective, most of the reserves have been calculated and this will inform the ICA’s current figure just short of A$1bn. But this is clearly an ongoing situation as the ABC News reports show and there are a significant number of claims yet to be fully resolved.”

Andrew adds that Crawford has to constantly innovate its procedures and tactical resource planning in order to meet such complex dynamics.

“For several years now we have followed every tropical storm season or wildfire outbreak with a review of our approach to resourcing, developing new remote working systems and getting better responses from our contractor networks. Obviously when you are talking about an area more than 2000 km from top to bottom the main challenge is always going to be geography, but thankfully our teams are well placed along the coast to be able to meet demand across most of the affected areas.”

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: