After Cyclone Debbie brought significant damage and disruption to homes and businesses in Australia and New Zealand, Crawford’s surge response saw dozens of our most experienced adjusters dispatched far and wide.
However, like any hands on profession, the adjusting business needs to ensure the process of renewal is in constant motion and for some young adjusters, Debbie was an opportunity to experience the challenges and pressures of a major catastrophe event for the first time.
One individual working on the aftermath of a natural catastrophe for the first time was Johanna Nadzielski, a dual qualified accountant/adjuster at Crawford Forensic Accounting Services out of Melbourne.
She joined the Debbie deployment in order to apply her specialist expertise in primary production and hotel losses, as well as providing support for general commercial and residential property claims.
“It has been a very challenging and rewarding few weeks,” says Johanna. “I’ve been assisting businesses in the Bowen, Airlie Beach and Cannonvale areas, North of Mackay. Cyclone Debbie was my first deployment to a catastrophe and it’s been a really enlightening experience. We have to be resilient in order to help the communities we serve. Aside from the damage, many of these communities were without power or communications until very recently so we have to be as understanding as we can in order to help people get through.”
After returning from deployment, Johanna has been able to tell of her experience to other up and coming insurance professionals at a Lunch and Learn Seminar in Melbourne.
“Johanna’s perspective has been especially relevant for younger or less experienced claims staff, conveying the impact that a catastrophe, such as a cyclone has on insureds, their needs and how insurance responds to them,” adds Tim Jarman, Chief Operating Officer, Australia.
“Johanna wasn’t there to provide technical advice at the Lunch and Learn Seminar, but to highlight the practical issues confronting insureds at a difficult time.”