Whether you’re an adjuster, risk manager or insurance claims organization, you realize just how important it is to remain competitive in today’s business world. Continuing education and performance support tools can help give you an edge over others.
To meet this growing need, Crawford Educational Services offers a robust catalog of training classes in property, casualty and workers’ compensation, available in both classroom and virtual formats. Benefits include:
- Continuing Education Credits available for most classes in most states
- Instructor-led virtual classes that deliver the benefits of live instruction from a professional trainer—without the expense of travel
- Trainers who are experienced and hold applicable professional certifications
Interested in taking a class? Take a look at our upcoming classes, and click here to register.
Care Management Services (virtual) – Feb. 13-16, 2017
This class is delivered using KMC courses and live, instructor-led webinars providing medical case managers and care managers a process-based, service delivery learning experience. The topics included are: demographics, financial markets, caregiver, care management process, care management assessment and calculating cost estimates. Supervisors and branch managers responsible for the delivery and supervision of these services are welcome to participate.
Basic Casualty (virtual) – Feb. 20-March 3, 2017
A two-week class delivered using KMC courses and live, instructor led webinars providing the entry level casualty adjuster with the knowledge and technical skills necessary to handle casualty claims while under supervision. Training is provided in the following content areas: Fair Claims Handling Practices, Adjuster Law, Auto Coverage, HO Liability Coverage, CGL, Business Auto Coverage, Subrogation, Field Investigation including practical application exercising for investigation and negotiation training. Investigation training, involving practical application exercises, includes auto, truck accidents, slip & fall and products.
Case Management (virtual) – Feb. 6-9, 2017
This class is delivered using KMC courses and live, instructor-led webinars providing entry-level case managers with the knowledge and skill sets to deliver case management services in the workers’ compensation arena. During the course, the following subjects are addressed: workers’ compensation, roles and relationships, case management process, interviewing contacts, evidence-based medicine guidelines, documentation, quality indicators, return to work, savings and outcomes. The webinar sessions are a half-day long.
Advanced Estimating & Property Forum (traditional) – Feb. 13-Feb. 24, 2017
The first five days of this two-week program involve Xactimate techniques for property losses. Prior to attending, the property adjuster must complete the Xactimate systems training. In the class, the adjuster will complete multiple practical application exercises including: Sketch with various types of damages; accurate measurements and dimensions; base service charges, minimum charges, and lump sums; definition of unit cost; estimate documentation; proper application of overhead and profit; repair versus replacement, matching, and line of sight rule; roofing and accessories; palettes in sketch for floor coverings; real-time training in Xact. Week two of the training will be problem solving. The property adjuster will be presented with a number of claims that have specific errors to recognize and correct. The adjuster will be challenged to show how to improve upon the work product and how to properly handle a loss. The claims cases will include, but are not limited to: repair or replace; existing estimate much larger than the estimate in the file and how to proceed; coverage issues; insurable interest (including condos); meeting specific client requirements; matching; estimate accuracy issues; subrogation; stock inventory; and tenant improvement and betterment.