Around the World with Crawford Global Technical Services®

Pharmaceutical Adjuster: Every Case Presents Opportunities for Professional Development

Editor’s Note: This is the eighth post in an ongoing series featuring just a few of our many adjuster specialists who comprise Crawford Global Technical Services® (GTS™). This month, Francisco Carbó of the GTS Pharmaceutical sector, provides a glimpse into his Crawford & Company® career.

Francisco Carbó

Francisco Carbó

Name and title:  Francisco Carbó, technical industrial engineer, senior general adjuster, Barcelona, Spain

Area of specialization: Pharmaceutical industry

What is the most-prevalent type of pharmaceutical-related claim you handle? I have taken part in a wide range of losses, mainly in property damages cases that include fires, explosions and machinery breakdowns; and also increasingly in product liability cases.

Crawford’s specialized pharmaceutical claims services set the company apart how? Our extensive team of engineers is capable of offering specialized services and have widespread experience in the Pharmaceutical sector, both with regard to the assessment of property damages and business interruption.

What is your most memorable claims experience? Each loss leaves its own particular mark, and there are always specific aspects that make any intervention unique. My most memorable case involved a pharmaceutical products homologation laboratory against which an important, well-known company had filed a claim. It was a technically complex professional liability case, and our team had to go to court to defend our findings.

What is the biggest change you’ve experienced in the industry? Research and development of new processes is fundamental to the pharmaceutical sector. The level of competition between different companies in the sector has made it necessary for them to develop innovative, complex production processes (in some cases involving new machinery) in order to improve levels of productivity and attempt to obtain products at more economical costs than their competitors.

What is the best part of your job? Since no two cases are alike, every new assignment represents an opportunity for professional development.

What advice would you give to a new claims adjuster? The best advice for a new colleague starting out in the profession is to be adequately prepared on a technical level, know how to listen and understand the client, and above all to be prepared to work hard.

What are your hobbies? I like free time with my family and friends, enjoying the countryside and, if possible, a good meal and “sobremesa.”  In Spain, this involves endless conversations on any subject and takes place around the table after a meal.

What was your first job? My first job was as a draftsman in the technical office of a company that made electrical panels and switchboards.

What or who inspires you? The personal relationships on a day-to-day basis with the people I live and work with are a constant source of inspiration.

What will you do once you retire? Although this is in the distant future for me, I’ll probably try to travel more and experience new things with the peace of mind that comes from being finished with the rat race of working life.

Share a little-known fact about yourself: I like to find a moment in the day—although I don’t always manage it—to practice meditation as a means of personal growth.

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