Around the World with Crawford Global Technical Services®

Bob Krywiak

Bob Krywiak of the GTS Mining sector, provides a glimpse into his Crawford & Company® career.

Name and title: Bob Krywiak, International executive general adjuster based in Toronto, Ontario

Area of specialization: Mining industry

Bob Krywiak

Bob Krywiak

What is the most-prevalent type of mining-related claim you handle? Mining losses involve all aspects of claims, including fire, flood, earthquake, equipment breakdown, theft, vandalism, and more importantly, the financial impact on operations.

Crawford’s specialized mining claims services set the company apart how? We have qualified and knowledgeable adjusting staff worldwide, able to handle any of the mining industry’s claims when they occur, as well as are available to assist in any claims we are asked to manage.

What is your most memorable claims experience? I have two memorable claims in which I am actively involved:

  1. Pit wall failure in the United States in an open pit mine with 150 million tons of debris burying the bottom of the pit and mine assets to a depth of approximately 300 feet. Thankfully, no one was injured.
  2. Failure of a tailings dam that washed away an entire town located downstream and contaminated about 300 kilometers of river bed and river bank in Brazil.

What is the biggest change you’ve experienced in the industry? Technology with many mines moving toward using remotely operated equipment. Regulatory changes that make reinstatement of operations considerably more complex and difficult.

What is the best part of your job? Visiting mines located in remote areas of the world and meeting people of different cultures. I have worked on claims in Papua New Guinea, Zambia, Ghana, Madagascar, the United States, Canada, Brazil, Chile, Argentina, Indonesia, Tanzania, the Dominican Republic and Australia.

What advice would you give to a new claims adjuster? Don’t be afraid to say that you don’t know or be shy to ask questions—however trivial or stupid the question may seem. Never be afraid to ask for assistance. If you want to specialize in a given field or industry, learn everything you can about that industry.

What are your hobbies? At the moment I don’t seem to have time for hobbies, but when time permits, I like to play a round of golf with good friends.  One day, I would like to learn to play the guitar—unfortunately, time is quickly passing.

What was your first job? Out of high school, I delivered milk door to door for a small dairy. I quickly learned that I needed a better career path.

What or who inspires you? I have met and/or had as mentors, a number of exceptional individuals in my personal life and career path working for Insurance companies and as an independent adjuster, individuals who helped mold me into the person I am today. I can only hope to be as inspiring to our next generation.

What will you do once you retire? Retirement is not on the immediate horizon but as one gets older and the body begins to fight back, the matter does seem to occupy more thought. For the moment, I plan to continue doing what I do for as long as my health allows and my clients still ask for my help.

Share a little-known fact about yourself: I have very few if any secrets and probably share what happens in my day-to-day life too openly with my friends and colleagues than they care.

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