Home to some of Crawford & Company®’s most highly qualified teams, the Netherlands is a testing ground for many of our latest technical solutions. Claims World caught up with Rianne Baumann, director of Liability and CAR for Crawford® Netherlands to discuss everything from fine art and fraud, to cyber risk and why the Dutch are ahead of many in the European Union (EU) on data protection.
CW: Tell us about the team in the Netherlands?
Rianne: “Most of the work we do in the Netherlands is for Global Technical Services™. We have 44 employees, many of whom have dual qualifications ranging from law degrees to chartered accountants. I think this reflects the changing nature of adjusting. We recruit people who are highly educated, perhaps with a complementary background in another field, such as law or engineering.”
CW: Why is cyber risk such a major issue for businesses in the Netherlands?
Rianne: “2016 is a big year for cyber risk in the Netherlands. The Dutch Parliament introduced a new law on data privacy in January, which essentially means businesses here are applying a version of the pending EU General Data Protection Regulations (GDPR) before other countries in the EU. As many people know, the GDPR will introduce a framework for member states, including obligations to notify the authorities of a data breach within a certain timescale or risk considerable fines. In the Netherlands, failure to provide notification of data security breaches will be subject to a fine of up to € 810,000 or 10 percent of the organization’s annual net turnover. Network response solutions, such as like those created by Crawford, will be an essential tool in the risk manager’s armoury.”
Rianne: “Our sector has a male-dominated image, so we have attempted to counter that with some recruitment tactics that show off our business as it really is. We had a bit of fun doing a “very Dutch” photoshoot with all of the team leaders (see picture) and as mentioned, we’re looking for highly motivated and skilled people who can recognise that loss adjusting can be a fascinating profession.
CW: What things differentiate working at Crawford compared to other professional services firms?
Rianne: “The range of customers we support is the best way to illustrate how varied our work can be. Fine Art claims are a particular specialism here. We recently held an event for clients at the Maastricht Gallery where master forger Geert Jan Jansen made an illegal fortune passing off forgeries of other artists’ work that he had created. Where else would you get to enjoy this kind of experience and call it work?