Around the World with Crawford Global Technical Services®

Paul Gilbert

Paul Gilbert Handles Interesting, Unique Media and Entertainment Claims

Editor’s Note: This is the fourth post in an ongoing series featuring just a few of our many adjuster specialists who comprise Crawford Global Technical Services (GTS™). This month, Paul Gilbert, managing director and executive general adjuster for the GTS Media and Entertainment sector, provides insight into his interesting and often entertaining California-based Crawford & Company® career.

Paul Gilbert

Paul Gilbert

Name and title: Paul R. Gilbert, managing director/executive general adjuster, USA

Area of specialization: Media and Entertainment

What is the most-prevalent type of Media and Entertainment-related claim you handle? Motion picture and television policy losses, event cancellation and non-appearance

How do Crawford’s specialized Media and Entertainment-claims services set the company apart? We have a wide range of expertise available to address the multi-faceted needs in this claims niche; from third-party property damage on film or televisions sets to accounting expertise for cancelled events or shows. These resources are available globally as part of the Crawford® network, linking our responsiveness to our expertise.

What is your most memorable claims experience? Entertainment claims almost always live up to their namesake, with interesting characters and circumstances on even the smallest of losses. With the proliferation of “Reality TV” around the globe, claims from these productions tend to offer up the most unique circumstances. Once such claim occurred in Southern California at an oceanfront mansion in Malibu, where a mock kidnapping of the show’s talent was staged and resulted in hundreds of thousands of dollars in damage to the home and shut down of production—and the loss of about 70 koi fish, which remains unexplained to this day!

What is the biggest change you’ve experienced in the industry? Technological change is constant in film and television production. The ease of access to relatively high-quality production software has resulted in the creation of many small- to medium-size media and production firms creating commercial productions. This has increased the frequency of small- to medium-size losses exponentially in the past 5-7 years.

What is the best part of your job? In claims, there is always something new to discover. This is especially true in media and entertainment claims, where there is no shortage of interesting aspects of the claims we adjust and the personalities we deal with daily. The same holds true regarding some of the clients we work with, too.

What advice would you give to a new claims adjuster? The aspects of an entertainment-related claim can span many lines of insurance (property, liability, bodily injury), so it is a great learning ground and prepares you to deal with claims in many other lines; but don’t expect any of the adjustments to be easy, no matter the size of claim.

What are your hobbies? As may be expected, I am an avid moviegoer. I am also a devoted Netflix and Amazon fan with all the original contents they produce. I am also an avid reader, but outside the house, my time is spent surfing.

What was your first job? Working in a family retail store in my hometown.

What or who inspires you? That is a long list: I find inspiration from the people around me on a daily basis.

What will you do once you retire? Still work! But surf and travel more.

Share a little-known fact about yourself: I’m a pretty open book so not sure what that would be.

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