Editor’s note: This is part of an ongoing series of profiles that introduce senior leaders in Crawford’s® business units.
In September, Paul Gilbert was promoted to managing director, vice president, and executive general adjuster for Crawford Global Technical Services® group. GTS℠ is Crawford’s definitive solution for large, complex claims, providing the highest level of world-class talent in the industry’s largest network to strategically manage losses around the globe.
Gilbert, who leads the GTS West region, has a broad range of technical expertise that includes renewable energy, construction all risk, hospitality, contingency, retail, earthquakes, tsunamis, tornadoes, flooding, and fire. He holds a Bachelor of Arts degree from the University of Rhode Island and has earned the Associate in Claims designation from the Insurance Institute of America. Gilbert is multi-state licensed as well as earthquake-certified; and is based in Los Angeles.
During a recent interview for the Up Close column of “Business Insurance” magazine, Gilbert shared the following insurance industry insights.
What was your most-recent position? I was international executive general adjuster for Crawford GTS.
What are your goals in this new position? I will support and promote our talented staff in GTS and focus on further developing our solutions for complex and specialty claims handling.
What challenges face today’s industry? For insurance adjusters, the biggest issue is the decline in assignments—for several years—from the lack of a major U.S. weather event but also from improved risk management and safety practices. The latter aren’t going away, which is a positive, so it just reinforces the need to diversify into specialty markets.
Of course, this also relates to the insurance industry in general with the effect on premium dollars. We see every segment of our industry looking to other markets to find rates.
What is the industry’s outlook? Challenges lead to opportunities. Perhaps if the market was not so soft, the focus on cyber products would not be so intense, which would possibly lead to the rushed development of inferior products. What I envision instead is a concerted effort to develop quality products and, with my bias on claims, solid customer service backing those services. I think we will witness the industry, overall, continue its search for new and specialized products and markets to supplement traditional lines.
What advice would you like to share? I’ll pass along advice given to me. I recall this often while wading through the constant barrage of options and distractions. Be in the room. Be present, pay attention, listen, and contribute. Don’t just be physically present, but engage with whom you interact. It makes a difference.
What is one fact people don’t know about you? I’m an Eagle Scout.