Mike Jones, Chartered Institute of Loss Adjusters (CILA) president—and Crawford’s newly appointed UK & Ireland chief operating officer—recently embarked on the institute’s latest international communications campaign. His travelling companion was Malcolm Hyde, executive director for CILA.
The duo headed to Southeast Asia, taking in Singapore, Kuala Lumpur and Hong Kong to meet with key industry professionals and discuss the important work carried out by CILA on behalf of insurance professionals, in particular its market-leading training and education programs for claims handling professionals available around the globe.
“As president of an institute that plays a fundamental role in leading the loss adjusting profession in the UK and overseas, it is my responsibility to ensure that the industry is kept up to speed on the latest developments in education and training,” says Mike. “During the meetings, I spent time highlighting CILA’s role in shaping the future of the loss adjusting profession worldwide as well as the reasons for its further recognition in Asia.”
During his time in Asia, Mike met with a number of senior executives, particularly those whose organisations represent an extension of the London insurance market. Mike began with Lloyd’s Asia Senior Compliance Manager, Shankar Garigiparthy, followed by Kent Chaplin who is general representative for Lloyd’s in Asia. Mike also met the Singapore Insurance Institute’s immediate past President Wee-Loon Yong, who is also the regional vice president for Property and Energy Claims at insurer AIG. They were joined by Clarence Ting who is the Institute’s council member and works as the claims manager for Energy, Property and Construction for Liberty International Underwriters. Mike also held a meeting with the Malaysian Insurance Institute’s CEO Dato’ Hj Syed Moheeb Syed Kamarulzaman.
In addition, Mike spent time with some of the key leaders of Singapore College: CEO Karine Ka, Deputy Director Zoey Chung and Jana P., the assistant director. “For more than 40 years the Singapore College has focused its efforts on upgrading the technical expertise of insurance and financial services practitioners, and I enjoyed exchanging our experience in providing education and training to adjusting professionals” explained Mike.
“The time I spent with industry colleagues in Asia is a testament to the importance of these meetings, as in many cases they are our greatest advocates in the region. For example, following our meeting with the Singapore College, we signed a memorandum of understanding on behalf of CILA for the college to promote and deliver training for our examinations. In exchange, CILA will recognize its qualifications, as well as seek opportunities for further exemptions”.
“CILA is always interested in gauging how other institutes across the globe are evolving so that we can constantly develop our own practice, as well as ensure that high standards are at the forefront of our qualification structure,” emphasized Mike.