Crawford’s Brian Flynn Talks Technology with Wall Street Journal

10.1.14 brian flynnWhen global catastrophes strike—such as hurricanes, tsunamis, earthquakes, fires and other natural or engineered events—insurance carriers, corporations and individuals all depend on Crawford & Company for rapid claims management.

Crawford has built more than 30 business productivity applications to support the business over the last 18 months, providing a range of data management, process automation, mobility and social collaboration services that benefit Crawford’s employees and clients, including managing adjuster assignment/deployment and claims reporting.

“If you’re buying something off of the shelf, you’re like everybody else,” Brian Flynn, Crawford’s CIO, tells the Wall Street Journal. “We feel like [custom software] gives us a competitive advantage.”

Read the full article.

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