If you’ve ever thought about a career in claims adjusting, you’ve probably wondered what skills are required. Overall, successful claims adjusters need to be flexible, adaptable and willing to learn what tools are required to get the job done, blending high-tech skills with high-touch service.
In today’s tech-savvy world, adjusters need to be able to keep up. Michael Spence, a claims training specialist in the Buffalo, New York area, tells PropertyCasualty360.com that it’s important for an adjuster to be able to search the Internet on an advanced level, type at 40 words per minute and have proficiency in Microsoft Office®. Specifically, experience with the following types of software is essential:
- Property damage estimating software, which includes Xactimate®, Simsol®, Symbility® or another software program. Estimating damages and preparing repair estimates frequently requires being comfortable with the type of software a company uses. For Crawford Catastrophe Services adjusters, knowledge of Xactimate or Xactware is preferred.
- Injury claim valuation software, which might include Jury Verdict Research®, Colossus® or ClaimIQ®. Adjusters responsible for handling bodily injury claims may be employed by companies that utilize this type of software.
Social Media Skills
Social media has long been known as an effective networking tool. Claims adjusters can interface with experts on forums such as LinkedIn to connect, stay up-to-date with industry trends and learn about professional opportunities. But these days, brushing up on social media skills may prove to be beneficial on the job as well. Adjusters are using social media tools like Facebook® and YouTube® in investigative ways, such as identifying witnesses and claimants, disproving injury and disability claims and contesting damages, according to an article in Claims Journal.
Just as important in claims adjusting are the soft skills, which often can’t be taught or easily learned. At the basic level, claims adjusting is a business about helping those in need, so being able to relate to people and having excellent listening and communication skills is essential. “Many people like to tell you what they know so take advantage of it when the opportunity arises, even from claimants and insureds,” says Bill Stewart, national general adjuster for Crawford. “No one knows their business like the person who started the business. Ten minutes listening to an insured tell you how he started his business and some ‘war stories’ can pay off in understanding not only how to resolve the claim but in gaining knowledge you will need on future losses.”
Crawford Educational Services (CES) helps adjusters stay at the top of their game by offering classes in property, casualty, workers compensation and general tech skills and delivers these classes through a variety of innovative methods. CES also provides a robust online training catalog and management system through KMC On Demand℠.
What skills do you think are essential for adjusters?