When Contractor ConnectionSM is in what is referred to as “Catastrophe (CAT) Mode,” it is truly a sight to behold.
All hands were on deck to process assignment requests and communicate with network contractors the week of January 5, when the winter polar vortex hit the Midwest and Eastern seaboard of the United States. Contractor Connection saw an increase of more than 300 percent in its assignment volume compared to its daily averages.
“We have grown our catastrophe response capability, and challenged our contractor network to enhance their state of readiness,” said Contractor Connection Chief Executive Officer Larry Thomas. “This has been an unprecedented event, and the Contractor Connection network response has been remarkable.”
Team members from Membership Services, Customer Service, Contractor Recruiting, Estimate Review, Account Management and District Managers worked around the clock to ensure clients and their policyholders’ needs were being addressed. Contractors in the affected areas answered the call of duty with a sense of urgency, with many expanding and mobilizing their efforts to areas outside of their standard territories.
With tremendous effort across the board, Contractor Connection lived up to its No. 1 ranking in emergency services and delivered on its promise to “be there when it counts.”
Contractor Connection, an industry leader in contractor managed repair services, provides insurance carriers and consumers a national network of residential and commercial contractors that are vetted and performance managed, measuring quality, time in process and customer satisfaction.